info@nm-therapies.ch
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Privacy Policy

1. Data Controller and Contact Details

The entity responsible for processing personal data is:

Practice of Alternative Therapies – Cabinet of Nikolay Makharashvili
Holistic Kinesiology, Emotional Healing & Psychological Support
Telephone: +41 79 246 61 78
Email: info@nm-therapies.ch

For all matters relating to data protection, you may contact us at the above email or postal address.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit our website (www.nm-therapies.com).
  • Contact us by telephone, email, or through online forms.
  • Book and attend therapeutic sessions at our practice.
  • Receive information or communication from us.

The policy applies regardless of whether you are a resident of Switzerland, the European Union/EEA, or another country.

3. Applicable Legal Framework

The processing of your personal data is subject to:

  • The Swiss Federal Act on Data Protection (FADP, 2023) and its implementing ordinances.
  • Where applicable, the EU General Data Protection Regulation (GDPR), particularly for users located within the European Union or where services target EU residents.

4. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

a) Identification and Contact Information

  • Full name, postal address, email address, telephone number.

b) Administrative Data

  • Appointment bookings, billing and invoicing information, communications exchanged with you.

c) Special Category Data (Sensitive Data)

  • Information disclosed during therapeutic consultations, notes concerning emotional well-being, health-related background relevant to kinesiology or psychological support.
  • These data are collected only with your explicit consent and are protected by professional secrecy under Swiss law.

d) Technical and Usage Data

  • Internet Protocol (IP) address, device identifiers, browser type and version, operating system, and website navigation patterns (through cookies, trackers, or log files).

e) Communication Data

  • Copies of your correspondence with us (emails, messages via forms, or call records when applicable).

5. Purposes of Processing

Your personal data are processed exclusively for the following legitimate purposes:

  1. Provision of therapeutic services: to manage appointments, deliver consultations, and maintain appropriate records.
  2. Administrative management: to handle billing, accounting, and compliance with Swiss financial regulations.
  3. Communication: to respond to your inquiries, send confirmations, reminders, and important updates.

  4. Legal compliance: to meet professional obligations regarding documentation, retention, and reporting.

  5. Security and technical functioning: to ensure safe and reliable operation of our website.

  6. Service improvement: to analyze service usage, client needs, and adapt our offerings.

6. Legal Bases for Processing

Processing of personal data is lawful on the following grounds:

  • Consent (Art. 6 FADP / Art. 6(1)(a) GDPR): where you have voluntarily provided your information or authorized specific uses (e.g., sending therapeutic notes or subscribing to updates).
  • Contractual necessity (Art. 31 FADP / Art. 6(1)(b) GDPR): when processing is required to provide therapeutic services, respond to your requests, or manage appointments.
  • Legal obligations (Art. 6 FADP / Art. 6(1)(c) GDPR): compliance with accounting, tax, and healthcare-related retention requirements.
  • Legitimate interests (Art. 31 FADP / Art. 6(1)(f) GDPR): ensuring IT security, preventing misuse, and improving website usability.

7. Data Sharing and Disclosure

Your personal data will not be sold, traded, or otherwise shared for commercial purposes. Disclosure may occur in the following limited cases:

  • Service providers: trusted third parties (e.g., IT hosting, scheduling systems, secure email providers) who process data on our behalf under strict confidentiality and contractual safeguards.
  • Legal compliance: where disclosure is required by Swiss law, regulatory authorities, or professional oversight.
  • Medical or therapeutic referrals: only with your explicit consent, where a referral to another health professional is deemed beneficial.

8. International Data Transfers

If personal data must be transferred outside Switzerland or the EU/EEA, such transfer will occur only if:

  • The destination country is recognized as having adequate data protection standards; or
  • Adequate safeguards are implemented (e.g., standard contractual clauses approved by the EU/Swiss authorities); or
  • You have expressly consented to such transfer.

9. Data Retention Periods

  • Therapeutic records: retained for at least 10 years from the last consultation, in line with Swiss legal and professional requirements.
  • Administrative and billing data: retained for statutory accounting periods (usually 10 years).
  • Correspondence and general contact data: retained only as long as necessary for communication purposes.
  • Cookies and analytics data: stored for a maximum of 13 months, after which they are deleted or anonymized.

10. Security Measures

We employ appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure servers and encrypted communication channels (SSL/TLS).
  • Restricted access to personal data within the practice.
  • Confidential record-keeping, in line with healthcare standards.

11. Professional Confidentiality

As a practice providing alternative therapies and psychological support, all information disclosed during consultations is covered by strict professional secrecy obligations. No therapeutic information will be disclosed without your explicit consent, unless required by law.

12. Rights of Data Subjects

You have the following rights under the FADP and, where applicable, GDPR:

  • Right of access: to request confirmation and a copy of your personal data.
  • Right to rectification: to correct inaccurate or incomplete data.
  • Right to erasure: to request deletion of data where legally permissible.
  • Right to restriction of processing: under certain circumstances.
  • Right to object: to processing based on legitimate interests or for direct communication.
  • Right to data portability: to receive your data in a structured format and transmit it to another provider, where technically feasible.
  • Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise these rights, please contact us at: info@nm-therapies.ch.

13. Complaints

If you believe that your personal data have been processed unlawfully, you may lodge a complaint with:

  • The Federal Data Protection and Information Commissioner (FDPIC) in Switzerland.
  • For EU residents, your local supervisory data protection authority.

14. Updates to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time in response to changes in legal, technical, or operational requirements. The latest version will always be available on our website.

Last updated: 01.09.2025